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OTHER STANDARDS

ISO 27001 - Information Security Management

Information security and data protection are of supreme importance to organisations globally who are safeguarding both their client and company data against potential threats. ISO 27001 It is not a technical standard that would describe the ISMS into technical detail It does not focus only on information technology, but also on other important assets at the organization. ISO 27001 Focuses on all business processes and business assets Focuses on reducing the risks for information that is valuable for the organization Information may or may not be related to information technology, may or may not be in a digital form

ISO 20000 - IT SERVICE MANAGEMENT SYSTEM

ISO 20000 is a worldwide standard for IT Service Management. An increasing number of organisations are implementing an IT Service Management System (ITSMS), based around ISO 20000 as a solution to this business requirement. By certifying to the IT standard companies are able to independently demonstrate to their customers that they are meeting (and sometimes exceeding) industry best practice.

The ISO 20000 standard helps organisations to

  ENSURE THE EFFECTIVE RUNNING AND DELIVERY OF IT SERVICES

  CONTINUALLY IMPROVE PROCESSES

  DRIVE CUSTOMER FOCUS

ISO 10001 - Customer Satisfaction Management System

Customer Satisfaction is customer’s perception of the degree to which the customer’s requirements have been fulfilled. BS ISO 10001 is the standard that provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints handling process described is suitable for use as one of the processes of an overall quality management system.

It can help to:

  DEVELOP AN OPEN AND RESPONSIVE COMPLAINTS-HANDLING PROCESS

  RESOURCE COMPLAINTS IN A CONSISTENT SYSTEMATIC AND RESPONSIVE MANNER

  IDENTIFY TRENDS, ELIMINATE CAUSES OF COMPLAINTS AND IMPROVE AN ORGANIZATION’S OPERATION.

  ENCOURAGE STAFF TO IMPROVE THEIR SKILLS IN WORKING WITH CUSTOMER’S

ISO 10002 - Complaint Management system

A complaint is an expression of dissatisfaction made to an organization, related to its product or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected. The ISO 10002 provides complete guidelines to planning, designing, developing, implementing, maintaining and improving customer complaints management in an organization. More specifically, it addresses codes of conduct, complaint handling, dispute resolution and guidelines to monitor and measure customer satisfaction in an organization.

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- Mr. Alex Brown

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